Frequently Asked Questions
Everything you need to know about your J&Co Jewellery experience.
What materials are used in J&Co Jewellery?
We specialize in high-quality 925 Sterling Silver, often plated with 14K or 18K Gold and Rose Gold. All our pieces are nickel-free and lead-free, making them safe for sensitive skin.
How should I care for my jewellery to prevent tarnishing?
To maintain the shine, we recommend removing your jewellery before swimming, showering, or applying lotions. Store your pieces in a cool, dry place, ideally in the provided J&Co pouch or a lined jewellery box.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-10 business days, while express options are available at checkout for faster delivery.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. You can measure the inner diameter of an existing ring or use a piece of string to measure your finger circumference and compare it to our chart.
Does J&Co Jewellery offer a warranty?
Every purchase is backed by our 6-month limited warranty, which covers manufacturing defects. This does not include accidental damage, normal wear and tear, or loss of items.